Testimonials

Don't just take our word for it.  See what our customers have to say about us.

Our customers

Our customers count on us for the service and special attention that comes from small group diving.

 

It shows in their reviews. 

Happy Divers

Here's what some of our customers had to say...

Cynthia M.

Been diving with Pacific Rim on and off over many years. Absolutely wonderful, friendly, kind, knowledgeable people. We had our own gear but trusted them 100 percent with our gear. They are great for both the novice diver and the advanced diver. We had a beginning diver in our group and she was so excited about her DSD experience. It was wonderful. Just good people.

Martha R.

Kai and her crew are wonderful. We left the boat wishing we had scheduled more dives with them! They took us to two different spots and showed us some wonderful fish. Their joyful glee in sharing their scuba world was contagious and made the dives far more enjoyable. They had that kid in a candy store joy when seeing fish underwater and were quite knowledgeable in identifying every fish in the reef. They start earlier than the other shops so you get to the dive spots before those boats arrive and don't have to spend time bouncing around trying to find room along the shoreline. I didn't realize until a few days later how beneficial it was to be the early bird in that ocean. I rented all my gear from them and the quality of the wetsuit and BCD was the best of the three dive shops I used while in Hawaii. I am typically first to return and enjoyed my time getting to know the captain while waiting on the other divers. It felt like talking to an old friend. The snacks provided were a mix of anything one might desire, they had cheese, apples, trail mix, and homemade brownies! The only boat I want to use for future dives in Kona!!

LB.

Pacific Rim Divers is the dive company to dive with on the big island! You will get to enjoy slow relaxing dives that allow you to truly experience the sea life. They are amazing at finding even the rarest of sea critters . There is no pre-determined dive time ---your dive time is based upon your air consumption and safety profile (to clarify they give a very generous max time to dive which allows you to stay in the water even if others have finished their dive as long as at least one other diver is still in the water with you) Everyone on the boat is friendly and helpful -- ensuring that you have a wonderful time! 🙂

Richard S.

Just getting back into diving. This was my third trip to HI in 3 months and this was my first with Pacific Rim Divers. Where to start? As their website says, "Small groups and a relaxed atmosphere." We hadn't even left the harbor and it felt like I'd known them forever. While very easy going, the all-female (clearly very experienced and professional) crew is right on top of the smallest detail, catching gotchas before you make a splash. After each dive, if they noticed something that might prove beneficial (weight, trim, dangles, etc.) they were right there offering a solution if you want it. What an outstanding operation! Then there's the Kona coast diving. From mantas and eels and turtles, down to the tiniest nudies, This gang knew and found them all. I was new to underwater photography for this trip and was pleasantly surprised that a few of the crew were into it big time., They helped a ton, from camera buoyancy and balance to setting up shots underwater and then rinsing/handling my gear after I handed it up. I did get some amazing shots! Kudos to the owner Kai, for putting together an outstanding crew of captains/divemaster’s. This will absolutely be my go to boat for Kona diving!

Mark H

I rarely write reviews. But I'll make an exception in this case because of my exceptional experience with Pacific Rim Divers. From my original communication with Kai, I knew this wasn't going to be a typical experience. Kai took the time to not only find out what kind of dives I was looking for, but actually took the time to discuss other non-essentials like personal hobbies, and even my daughter's collegiate experience. I mean seriously, what dive company owner does this, before you even meet them?! I went on 2 local dives, 2 mid-distance dives, and twilight and night dives with manta rays. We saw a little bit of everything - a very diverse experience. I dove with Kai, Alexia, Allison, and Kenzie. All of the women were experienced, knowledgeable, and friendly. Excellent briefings, great job taking the time to point out things to see, while communicating on a writing slate, and yes, of course taking safety protocol seriously. I've been diving for 25 years, and have 100+ dives. Other than the obvious safety variable, I watch for how the crew interacts with the clients. Not just myself, but the others as well. This crew took the time to intentionally make sure everyone was comfortable and having a good time. Not just those that had been diving with them for years, or those that are more extroverted - but the newcomers, and solo divers, as well. This kind of attention to detail, and creating a comfortable, welcoming environment matters. At least to this diver it does. Obviously YMMV when it comes to personal communication and even dive experiences (even this top rated crew can't control what we get to see at all times.) But Kai and I really connected, sharing personal stories as well as philosophies on life with each other. This kind of connection is what can make a diving experience not just good, but exceptional. For me, it's not just what I see below the surface. It's how I interact with a dive master, and captain. It's how I'm made to feel. It's what happens on deck in between dives. I was made to feel like family rather than a client. I'll be a repeat customer for sure. If you're looking for an overall top-notch experience from an all-female crew with experience, consider giving Pacific Rim Divers a chance! - Mark H

 

We could fill page after page with all the nice comments our customers have been so kind to send us,  but felt that this is enough for you to get the point.  We care about our customers and work very hard to please them.